Q. Are shipping costs included in the price?
A. All of our LOCAL orders enjoy free delivery for purchases over £50. Africology reserves the right to deliver the good via post, request an alternative address or request further payment for extra delivery fees.
Q. Do you ship outside of the UK?
A. Africology is able to deliver internationally however please note that our delivery fees for international orders will vary and will be invoiced separately. It must be noted that every country has its own customs laws and our delivery fee will not include this fee which the customs department may levy on the order.
Q. Are there charges on goods shipped outside of the UK?
A. Charges may be payable on goods shipped outside of the UK. Each country has its own rules. Please check these before ordering. This includes Europe.
Q. What Shipping methods do you offer?
A. We have a standard courier delivery being 1-3 days for local orders and 2 weeks for international orders. If you have special requirements please contact us and note that extra charges will be added to your order.
Q. How long does it take to get my shipment?
A. If your product is available immediately, shipment will take 3-5 days.
Q. If I order my product today, when will it ship?
A. If you order your product before 12:00pm on Monday – Thursday, it will ship the same day. If you place your order after 12:00pm, it will ship the next day. Any orders made after 10:00am on Friday will ship on Monday.
Q. Can I return or exchange my order?
A. Exchanges only within 28 days of purchase - If proof of purchase is provided and product is in original condition.
Please retain till slip as proof of purchase.
No refunds on products used that exceed 10 percent of volume.
Cheques are not accepted. No cash or credit card refunds, a credit will be offered instead.